INFLUENCE OF BALANCE SCORECARD’S INTERNAL BUSINESS PROCESS FOCUS ON THE IMPLEMENTATION OF YOUTH-BASED DONOR-FUNDED PROJECTS IN HOMABAY COUNTY, KENYA

Abstract

Ill-defined and un-streamlined business processes result in inconsistencies across various business functions and confusion that may slow down service delivery and attainment of organizational objectives. Therefore, a clear Business Process Management (BPM) strategy is needed to provide the right stimulus for organizational competitiveness due to improved service offerings and enhanced productivity to maximize shareholder value. Whereas youth-based organizations are expected to engage the youth and tap into their energy and synergies while exploiting development opportunities that abound in most rural areas, a myriad of challenges, including strategy misfit, poor organizational capacity, weak monitoring and evaluation framework, uncoordinated and ill-focused community participation have hampered efforts to effectively and strategically implement development projects. It remains imperative, therefore, for organizations to apply appropriate strategic models that would guarantee sustainable project management. The purpose of this research, therefore, was to investigate the influence of Balance Scorecard’s (BSC) internal business process focus on the implementation of youth-based donor-funded projects in Homabay County, Kenya. The study adopted a correlational research design with a study population of 471 Managers of the registered Youth Groups in Homabay County. Data was collected from a sample of 216 youth group managers using a self-administered questionnaire; and was analyzed using multiple regression. The study found out that there was a significant positive relationship between BSC’s internal business processes focus and the implementation of youth-based donor-funded projects in Homabay County. It also identified bottlenecks that limit the youth group’s capacity to enhance their internal business processes focus. The study recommended that the youth groups should continuously and consistently work towards improving the building blocks of their internal business process focus, to improve the success rates of donor-funded projects.